Reputation Management - How to Customize the Review Request Messages (SMS/Email)

Modified on: Fri, 30 Sep, 2022 at 3:37 PM

In this article, we will cover how to turn on and customize the review messages for Email/ SMS review requests. This can be found in the sub-account Settings > Reputation Management tab

Covered in this article:

How to set up and customize your review request emails/SMS

How to add a different review URL to your review request

How to enable (Toggle on) the review request feature throughout the sub-account

• Areas within the CRM where you can send review requests:

How to set up and customize your review request emails/SMS

Please Note:

All location users regardless of admin or user permissions will recieve a system generated review email every time a new review comes in - See system generated email example here

How to add a different review URL to your review request

How to enable (Toggle on) the review request feature throughout the sub-account

Please toggle the "Customize Review SMS" and "Customize Review Email"