When using the social planner feature on app.gleap.io, you may encounter a "failed post" error. This error occurs when there is an issue with posting your content to your chosen social media platform.
Modified on: Mon, 11 Jul, 2022 at 9:30 AM
There are several instances when social posts fail. Here are all the reasons and solutions to apply to resolve the issues.
**Failed Message Solutions**
**Facebook Errors:**
- **Social Account Token Expired:** Reconnect the social account. (OAuthException, 102, 109, 463, 467)
- **Temporary Error:** Give your browser a hard-refresh to clear your cache and retry in a few minutes. (1, 2, Unexpected Error)
- **Expired Token or No Posting Permission:** Re-connect the social account via an account that has posting permission. (3)
- **LeadConnector App Missing:** Add the LeadConnector to your Page or Group. (10)
- **No Permission to Post:** Re-connect the social account via an account that has posting permission. (200-299)
- **Content Violates Community Standards:** (368)
- **Duplicate Post Content:** Posting duplicate content within 12 hours is prohibited. (506)
- **Invalid Link in Post:** (1609005)
- **User Checkpoint:** Log into Facebook and confirm the LeadConnector app has been added to your page/group. (459)
- **Password Mismatch:** Log into Facebook to confirm the LeadConnector app's addition. (460)
- **Unconfirmed User:** Confirm the LeadConnector app has been added to your page/group. (464)
- **Insufficient Posting Permission or Expired Token:** Reconnect the account and check permissions. (492)
- **Temporary Block:** Wait a certain period before Facebook restores posting ability. (Temporary Block)
**Instagram Errors:**
- **File Upload Timeout:** Try attaching a smaller file. (400 -2207003)
- **Undefined Issue:** Should resolve shortly. (400- 2207001, 2207053)
- **Content Violates Standards:** (400 - 2207051)
- **Daily Publishing Limit Reached:** (400 - 2207042)
- **Social Account Token Expired:** Reconnect Instagram Business account in Social Planner. (400 - 2207006)
- **Instagram Account Restricted:** Ensure account is a Business Account. (400 - 2207050)
- **Carousel Post Limits:** Supports more than 2 and less than 10 images/videos. (400 - 2207028)
- **Maximum Tag Limit:** Use 30 tags or less. (400 - 2207040)
- **Insufficient User Permission:** Reconnect via an account with posting permission. (400 - 2207005)
**LinkedIn Errors:**
- **Social Account Token Expired:** Reconnect LinkedIn. (400 or 403)
- **Undefined Issue:** Should resolve shortly. (404, 500, 504)
- **Duplicate Post Content:** Posting duplicate content within 12 hours is prohibited. (422)
- **Required Field Missing or Post Too Large:** (422)
- **No Permission to Post:** Re-connect the social account via an account with posting permission. (400)
- **Temporary Error:** Clear your cache and retry in a few minutes. (409)
**Google My Business (GMB) Errors:**
- **Missing Value:** Complete Google Business Profile setup and reconnect. (MISSING_VALUE, INVALID_VALUE)
- **Post Character Limit Exceeded:** Reduce words in the post copy. (VALUE_OUTSIDE_ALLOWED_RANGE)
- **Social Account Token Expired:** Reconnect social account. (OPERATION_EXECUTION_ERROR, EXPIRED_VALUE)
- **Media Upload Failed:** (PHOTO_FETCH_FAILED, PHOTO_UPLOAD_FAILED)
- **Operation Unsupported:** Due to account conditions. (OPERATION_UNSUPPORTED_UNDER_ACCOUNT_CONDITION)
- **Local Post API Disabled:** Usually for locations part of a chain. (LOCATION_DISABLED_FOR_LOCAL_POST_API)
