Masking Sender Emails - From Name & Address
Modified on: Wed, 5 Apr, 2023 at 11:57 AM
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Covered in this article:
Which sender email should the leads be getting the emails from?
How to check if the contacts are assigned or unassigned
Places you can configure the sender email - Manual email
Places you can configure the sender email - Automated email
Which sender email should the leads be getting the emails from?
CasesUnassigned ContactAssigned ContactManual EmailsLogged in user email1st priority1st priorityLocation EmailN/AN/AAssigned User EmailN/AN/AAgency EmailN/AN/AAutomated EmailsCampaign/workflow settings1st priority1st priorityAssigned User EmailN/A2nd priorityLocation Email2nd priority3rd priorityAgency Email3rd priority4th priorityReview Request EmailsWe will always use the Logged in user email as the sender emailAppointment request emails
(calendar settings->3. Confirmation)We will use do-not-reply@replies.domain.com depending on the Mailgun subdomain you set up for the location, or the SMTP integrated email
If you are using Mailgun/LC Email, we will use the Business email here if the lead is not assigned:
How to check if the contacts are assigned or unassigned
Search for the contact in the Smart Lists tab
Search Conversations -> Click on the icon on the right to view the Contact Details
Check who is assigned to the contact here:
Places you can configure the sender's email - Manual email
Conversation tab
The From email will be the user logged in email by default:
However, if you have 2-way email sync set up, the email will show the integrated email:
How to Set Up Two Way Email Sync for Gmail
Two Way Email Sync for Outlook
Places you can configure the sender's email - Automated email
Email template
Click on Marketing > Emails > Templates > +New
Bulk action - Send Email
Click Contacts ->Smart Lists -> Select Contacts -> Click Send Email
Add the From Name and From Email
Workflow settings
Click Automation -> Workflows -> Create Workflow
Select Start from scratch and click Create new workflow:
Click Settings -> Configure Sender Address
Workflow Send Email Action
Click on the + button > Select the "Send Email" option
Enter the From Name and From Email
FAQs
1. Why is the From email for outlook always look long and strange?
This is an issue with how Outlook displays the sender's information. If you send this email to gmail.com, it will show the sender's information correctly in Gsuite.
Learn more about how to Hide "sent by" information in Outlook
2. How to remove send via information in Gmail?
Make sure to use the same sender email domain that matches the Mailgun domain you set up. Learn more about the Extra info next to sender’s name