LC - Phone Pricing Structure
Modified on: Tue, 26 Sep, 2023 at 2:53 PM
The pricing for LC Phone System is precisely the same amount as Twilio. All the prices shown for LC Phone features are USD($).
Pricing varies between regions and products for this reason we will be providing basic info and pricing for all the top-used product categories based on US/Canada pricing.
Note: Twilio is updating its pricing for a majority of their product categories starting 26th October, the same pricing will be in effect for LC - Phone from 31st October.Covered in this article:
Pricing based on the most used Product Categories
Pricing based on the most used Product Categories
1. Phone Numbers
All the phone numbers are charged monthly based on the number types. Below is the list of pricing for different number types available in the US/Canada:
Local Numbers: $1.15 / month
Toll-Free Numbers: $2.15 / month
For all the other countries, the pricing will also be based on Twilio's pricing.
List of all the other country pricing are attached at the bottom of the page.2. Messaging Service - SMS
The SMS pricing is based on the number of segments a message is compromised of, the pricing in US/Canada is as follows:
Outbound SMS: $0.0079 / segment
Inbound SMS: $0.0079 / segment
This pricing is both for the local and toll-free numbers. For all the other countries, the pricing will also be based on Twilio's pricing.
3. Messaging Service - MMS
The MMS pricing is based on the number of segments a message comprising of, the pricing for US/Canada is as follows:
Outbound SMS: $ 0.0200 / segment (From local and toll-free numbers)
Inbound SMS: $ 0.0100 / segment (To local numbers, $0.0200 to toll-free numbers)
For all the other countries, the pricing will also be based on Twilio's pricing.
List of all the other country pricing are attached at the bottom of the page.
4. Voice Calls
The Voice calls pricing is based on the duration of the call in minutes, the pricing for the US/Canada is as follows:
Outbound Call: $0.0140 / minute (From local and toll-free numbers)
Inbound Call: $0.0085 / minute (To local numbers, $0.0220 to toll-free numbers)
The voice calls to Alaska and Yukon Territory will not be charged based on the above prices. For all the other countries, the pricing will also be based on Twilio's pricing.
Note: The outbound calls have 2 legs so the actual cost of an outbound call will be $0.0170(Outbound call + Client Minutes)
List of all the other country pricing are attached at the bottom of the page.
5. Number validation - Carrier Lookup
All the number validations irrespective of the country are charged at $0.005 / validation.
6. Number Format Lookups
All the number formats look up to support calls are free of cost.
7. Other Charges
Below are some additional categories that are also charged at the same price as Twilio:
Client Minutes for Calling
Call Recording
Answering Machine Detection
Voicemail drops
Conference Calls
This is for the call flow, we have both outbound and inbound in a conference so those are for the global conference charges.
SMS carrier fees are charges that are applied by the recipients carrier to the sender, These charges + SMS charge is the total cost to send an SMS. Some carriers charge fees on long code SMS (messages sent from a 10-digit US/Canada number). Other carriers only charge fees for SMS sent from a Short code number
FAQ
2. Which all categories have a 10% discount applicable?
Phone Numbers [Only US and Canada] [For all types of numbers]
SMS [Only from US/Canada to US/Canada] [For both Inbound and Outbound]
Voice Calls [Only from US/Canada to US/Canada] [For both Incoming and Outgoing Calls] [Excluding products mentioned in Other Charges]
3. I was billed $20 right away. However, I haven't called anyone yet and have only created one phone number. Is this expected?
Yes, the wallet would have auto-recharged as soon as the balance is below the amount set in the wallet configurator.
4. Will I be charged if I encounter an error when sending an SMS?
If there's an internal error with LC Phone before the message is handed off to the phone provider, you won't be charged. However, charges apply to every message where a delivery attempt has been made, regardless of the final delivery status. This includes messages sent from toll-free numbers, A2P numbers, and those not deliverable due to country restrictions or other factors. We urge users to be fully informed and cautious before sending messages, as refunds will not be provided for undelivered SMS.