How to buy a toll free number inside the CRM

Modified on: Thu, 24 Aug, 2023 at 3:48 PM

Understanding how to buy a toll-free number can be critical for your business operations. This guide provides a straightforward walkthrough on purchasing a toll-free number for your subaccounts. Equip yourself with this knowledge to enhance your customer communications strategy. 

If the sub-account is on the LC phone, you can sign up for Toll-Free Number Registration for LC - Phone (US/Canada) from the application. [Only applicable to US/Canada Toll-Free Numbers]

If the sub-account is using your/their own Twilio account, you will need to contact Twilio support to register your toll-free number.

TABLE OF CONTENTS

• How to Buy a Toll-Free Number?

  • Step 1. Head into your Location/ subaccount where you would like to purchase a Toll-Free number:

  • Step 2. Click on Settings at the bottom left:

  • Step 3. Click on Phone Numbers

  • Step 4. Click on Add Number

  • Step 5. Select the country you want to buy the number for from the Country dropdown:

  • Step 6. Click on filters and select the Phone Number Type as Toll-Free and hit search

  • Step 7. Select one of the phone numbers you like and hit Buy!

• FAQs

  • 1. What is the benefit of Toll-Free Numbers over Local/Phone numbers?

  • 2. How can one register their US/Canada Toll-Free numbers?

How to Buy a Toll-Free Number?

Step 1. Head into your Location/ subaccount where you would like to purchase a Toll-Free number:

Step 2. Click on Settings at the bottom left:

Step 3. Click on Phone Numbers

Step 4. Click on Add Number

Step 5. Country set to United States > Click on Filter:

Step 6. De-select Local & Mobile for the Phone Number Type

• make sure only Toll-Free is selected

• Click on Apply

Step 7. Select one of the phone numbers you like and click on Proceed to Buy!

Toll-free numbers are numbers that begin with one of the following three-digit codes: 800, 888, 877, 866, 855, 844 or 833

FAQs

1. What is the benefit of Toll-Free Numbers over Local/Phone numbers?

Though Toll-Free numbers are high priced they have added advantages to it, please see below:

• Increased throughput of 3 Message segment per second when compared to 1 message segment per second in case of other 10DLC numbers.the 

• [US/Canada Only] The Toll-Free Registration helps to send at least a few messages while the registration is in progress unlike the A2P registration for 10DLC numbers.

2. How can one register their US/Canada Toll-Free numbers?

If the sub-account is on the LC phone, you can sign up for Toll-Free Number Registration for LC - Phone (US/Canada) from the application. [Only applicable to US/Canada Toll-Free Numbers]

If the sub-account is using your/their own Twilio account, you will need to contact Twilio support to register your toll-free number.If the sub-account is on the LC phone, you can sign up for Toll-Free Number Registration for LC - Phone (US/Canada) from the application. [Only applicable to US/Canada Toll-Free Numbers]

If the sub-account is using your/their own Twilio account, you will need to contact Twilio support to register your toll-free number.