Porting your telephone number (non-Twilio number) to a location

Modified on: Wed, 15 Nov, 2023 at 4:24 PM

Update: please prepare the following information below and fill out the form: Porting Form

Due to carrier network freezes, porting activities for all requests will be slowed during the winter holiday season. We will continue to accept and process new requests as bandwidth allows. 
However, no activations will be scheduled for the following period:
US/Canada: activations will be halted from December 21, 2023 until January 3, 2024
International: activations will be halted from December 15, 2023 until January 3, 2024
Dec 8th is the last day to submit port requests with hopes to get the numbers ported this year

TABLE OF CONTENTS

• Porting your US telephone number (non-Twilio number) to a location

• Porting your Canadian telephone number (non-Twilio number) to a location

• FAQs:

  • 1. My Twilio number took forever to port over, what's going on?

TABLE OF CONTENTS

• Porting your US telephone number (non-Twilio number) to a location

• Porting your Canadian telephone number (non-Twilio number) to a location

Porting your US telephone number (non-Twilio number) to a location

After reviewing the video, please prepare the following information below and fill out the form: Porting Form

If you have questions, please contact support

1. Location ID:

_____e.g. RNTEDRA9ap9xSh2MyTYS_________

2. Customer Name (the name should appear exactly as it does on the telephone bill) 

First Name:

Last Name:

Business Name (if the service is in your company’s name):

3. Service Address on file with your current carrier (Please note, this must be a physical location and can not be a PO Box): 

Address:

City:

State/Province:

Zip/Postal Code:

4. List all the Telephone Number(s) which you authorize to change from your current phone service provider to Twilio Inc. 

Number type

Phone number(s):

Wireless Account number:

Pin / Last 4 of SSN:

Service Provider

Wireless Numbers

e.g. +17787787878

e.g. 12345678

e.g. 1234

e.g. Verizon

Landline & Toll-Free Phone Numbers

e.g. +18881234568

5. A Letter of Authorization

• must be PDF files and cannot exceed 4MB

6. A scanned (or electronic) copy of the most recent phone billing statement:
must be PDF files and cannot exceed 4MB

More information:

We will then be able to submit these information for you in the sub-account:

Porting your Canadian telephone number (non-Twilio number) to a location

Depending on the losing carrier, this process typically takes between 4 - 6 weeks. While you’re waiting, be sure to check the phone numbers’ capabilities that will be available to you after porting.

We charge a one-time porting fee of $7.00 USD per number.

If you have questions, please contact support to get the Account SID for you.

Location ID:

_____e.g. RNTEDRA9ap9xSh2MyTYS_________

Once we provided you with the Account SID, please prepare the following information below and fill out the form: Porting Form

• The number(s) to be ported in E164 format; for example: [+][1][xxx][xxx][xxxx]

• The attached Twilio Canadian Letter Of Authorization within the last 15 days

• Your most recent billing document

• Your Customer Account Number (the one in your current carrier’s records).

FAQs:

1. My Twilio number took forever to port over, what's going on?

Sometimes it might be that those Twilio numbers are already with another Twilio project. So we just need to move the Twilio number once the client provides the losing Account SID.

Please refer to this article to Move Twilio Numbers From One Twilio Account To Another