Modified on: Wed, 18 Oct, 2023 at 7:17 PM
TABLE OF CONTENTS
Search Contact, click on the Contact to Transfer & End the current call
Search Contact, click on the Contact to Call & Hold the current call, once they pickup, we can merge them.
Calls will be dialed out from the user-assigned Twilio number only if the user has only assigned data enabled and the user role is User.
If the user doesn't have only assigned data enabled and the user role is an Admin, we will use the default Twilio number to call. To switch the number to use for outbound calls, once we click on the dialer, we can select the Twilio number from the Call from dropdown here:
Check out Troubleshooting Outbound Calls using Dialer on Desktop Web App
Modified on: Wed, 18 Oct, 2023 at 7:17 PM
TABLE OF CONTENTS
Search Contact, click on the Contact to Transfer & End the current call
Search Contact, click on the Contact to Call & Hold the current call, once they pickup, we can merge them.
Calls will be dialed out from the user-assigned Twilio number only if the user has only assigned data enabled and the user role is User.
If the user doesn't have only assigned data enabled and the user role is an Admin, we will use the default Twilio number to call. To switch the number to use for outbound calls, once we click on the dialer, we can select the Twilio number from the Call from dropdown here:
Check out Troubleshooting Outbound Calls using Dialer on Desktop Web App
